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  2. Frequently Asked Questions

Frequently Asked Questions

  • About accommodation tax

    From April 1, 2020, per person per night according to the Fukuoka Prefecture and Fukuoka City,

    Accommodation tax (less than 20000 yen: cityContinue reading
  • Do you have a Japanese-style room?

    I am very sorry.All are Western-style rooms.
  • Do you have an ice machine?

    Located on the 6th and 9th floors of the main building and the 3rd floor of the annex.
  • Is there a transfer?

    We do not pick you up.
  • Is there a large communal bath?

    We do not provide.
  • Can I stay with my pet?

    I am sorry.Unfortunately, we do not accept pets in the same room.Pets with you cannot be kept.We will inform you about guide dogs and servicContinue reading
  • Do you have a shop?

    I am sorry.We do not have a shop.
  • Is there a computer rental service?

    I am sorry.We do not offer PC rental services.
  • Is payment prepaid? Is it postpaid?

    Payment is accepted in advance.
  • Can I get a certificate of accommodation?

    An accommodation certificate will be issued at the front desk.Please do not hesitate to contact us.
  • Is there a washing toilet seat (shower toilet)?

    All rooms are equipped with a washing toilet seat (shower toilet).
  • Do you have a humidifier?

    Humidified air purifiers are available in all rooms.
  • Do you have a microwave?

    Located on the 6th and 9th floors of the main building and the 3rd floor of the annex.
  • Is it possible to exchange foreign currency?

    We do not accept foreign currency exchange.We will guide you to the banks around the hotel.
  • Is it possible to rent a hanger?

    Yes, we accept it at the front desk.
  • What time is dinner open?

    Supper is from 17:30 to 21:30 (last order 20:30).
  • What time is lunch open?

    Lunch is open from 11:30 to 14:30 (last order 14:00).
  • At which time does breakfast begin?

    Breakfast time is from 7:00 to 10:00 (last order 9:30).
  • Do you sell newspapers?

    The Asahi Shimbun (morning edition) and Nikkei newspaper (morning edition) are on sale at the front desk.
  • Is it possible to wait for the cancellation of the accommodation?

    We do not accept cancellation waiting.We apologize for the inconvenience, but please contact us by phone or internet at any time to let us kContinue reading
  • What if my check-in time is late?

    The front desk is open 24 hours a day.If you arrive after 22:00, please contact the front desk.In addition, if you do not contact us after 2Continue reading
  • Is it possible to extend the check-out time?

    Normal check-out is at 11:00, but can be extended.If you wish, please contact the front desk in advance.There is a separate charge.In additiContinue reading
  • Do you have a baby cot rental?

    Baby cots are not available.
  • Are there any amenities for children?

    We do not provide amenities for children.
  • Can I get a courier from the hotel?

    We accept both prepayment and arrival payment by Yamato flight at the front desk.
  • Is it possible to store luggage before check-in and after out?

    If you arrive before the check-in time, we will keep it at the front desk.In addition, even after check-out, we will keep it on the day of tContinue reading
  • I would like to send my luggage in advance, is it possible?

    It can be stored.Please specify your name and check-in date on the form when sending your luggage to the hotel.We are not responsible for thContinue reading
  • Do you have a vending machine?

    Yes, it is available on the 6th and 9th floors of the main building and the 3rd floor of the annex.
  • Is there a non-smoking room?

    Yes.
  • Is there a smoking room?

    Yes.

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